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Secure14 Server Migration |
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Secure14 Server Migration
[This email is being sent to customers who utilize Secure14.liveoakhosting.com for web and/or email services.]
We are writing to notify you that your web and/or email server, Secure14, is in need of a migration. This transition was on our radar for later this year, but due to some issues beyond our control, we must expedite this schedule in a major way. This email is to notify you of the potential impact you may experience during the transition.
When Will It Happen?
The preliminary preparations will begin on Monday, November 1st and the actual migration will happen in waves. You will be notified before your service is migrated to the newer, much more robust server. We will contact you again as soon as the transition is complete so that you can validate that the migration was successful. If the timing of this migration is not possible for your business, please contact us as soon as possible so that we can try to adjust the migration schedule to be more accommodating.
What Should I Expect?
During the migration, no major impact should be experienced. Your email will be routed to a new server where all of the mailboxes will be ready and waiting to receive email. Because security requirements are much more strict in our new environment, we may or may not be able to preserve your existing email passwords. If we have to change your password, we will contact you with the new information. You can update your password at any time. Your web site data will be migrated once we are confident that the email has been successfully migrated. If we only host your email or website, then there will be no change in the external service.
Because we are moving from a server that is running an older version of PHP and MySQL (which is used by many of our customers, but not all), your website may be impacted by the move to a server running the most recent and stable versions of PHP and MySQL. If you believe that this will impact you, please contact us and let us know. We have reviewed all of the websites on this server and have contacted those companies that we believe may be at risk, however we cannot be completely sure with our assessment. Again, if you are unsure, please let us know and we'll be happy to discuss it with you in more detail.
What If There Are Problems?
We will be standing by to address any issues that arise. If programming changes are necessary, we have a trusted partner that you can contract with to perform any code changes. They are familiar with the transition and are standing by to assist. Any issues related to email flow or connection settings will be handled by our team as usual. Please contact us with any questions or concerns by calling 877-272-5743 or by sending an email to support@liveoakhosting.com.
What Next?
You will be contacted via email and/or telephone regarding your migration. You can follow the status updates by visiting our Help site to receive emails or text messages with each update.
Summary
We believe that this migration will be smooth and seamless and we're doing our best to ensure as little interruption to your business as possible. We know things like this can be frustrating and scary and we're here to help. If you have any concerns or questions, please let us know. We're confident that you'll enjoy the new services after the migration and that the new server will perform well for you and your business. Thank you again for your patience and understanding.
